33gt Privacy Policy

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide the following information:

• Full legal name, date of birth, and Bangladesh mobile number.
• Government-issued identification documents (National Identity Card, passport, or driving licence) submitted during KYC verification.
• Payment details including your bKash, Nagad, or Rocket mobile money number, or bank account details, as required to process deposits and withdrawals.
• Communications you send to 33gt support, including the content of support tickets, emails, and live chat transcripts.

When you access and use the 33gt platform, the following data is collected automatically through cookies, log files, and analytics tools:

• IP address, browser type, device type (model, operating system, screen resolution), and mobile network operator.
• Login timestamps, session duration, pages visited, games played, bets placed, and bonus activity.
• Approximate geolocation data derived from your IP address (country and city level, not precise GPS coordinates).

33gt may receive personal data about you from third-party service providers, including payment processors (bKash, Nagad, Rocket, bank transfer gateways), identity verification providers (used to complete KYC checks), fraud detection and anti-money-laundering services, and analytics platforms. Data received from these third parties is used solely within the scope of this Privacy Policy.

• Account registration and management: to create and maintain your 33gt player account, verify your identity, and manage your profile settings.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and other supported Bangladesh payment methods.
• Legal and regulatory compliance: to satisfy age verification requirements, KYC obligations, anti-money-laundering checks, and other applicable legal obligations.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance related to your 33gt account.
• Fraud and security: to detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the features and performance of the 33gt platform for Bangladesh players.

• Contract performance: processing necessary to register your account, process your bets and payments, and fulfil our obligations under our Terms and Conditions.
• Legal obligation: processing required to comply with anti-money-laundering laws, age verification requirements, KYC regulations, and other applicable law.
• Legitimate interests: processing for fraud prevention, platform security, and improving the player experience — where these interests are not overridden by your privacy rights.
• Consent: where we seek your optional consent to send you promotional communications about 33gt bonuses, new games, and seasonal offers. You may withdraw this consent at any time.

33gt may share your personal data with the following categories of third parties, strictly limited to what each category requires to fulfil its function:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank gateway providers — solely to process your deposits and withdrawals.
• KYC and identity verification providers: to verify your age, identity, and the ownership of your payment method as required by law.
• Fraud prevention and anti-money-laundering services: to screen transactions and account activity for patterns indicative of financial crime or prohibited conduct.
• Law enforcement and regulatory authorities: where 33gt is legally required to disclose information, for example in response to a court order, warrant, or regulatory investigation.

33gt does not and will not sell, rent, lease, or otherwise provide your personal data to any third party for their own marketing, advertising, or commercial purposes. Any third party that receives your data from 33gt is contractually bound to use it only for the specific purpose for which it was shared, and to protect it with appropriate security measures.

33gt uses the following categories of cookies on the platform:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. You cannot opt out of these without losing platform functionality.
• Analytics cookies: used to understand how players interact with the 33gt platform — which pages are visited most frequently, where players encounter difficulty, and which features are used. This data is aggregated and not linked to individual player identities.
• Preference cookies: store your platform settings such as language preference and notification choices so that you do not need to reconfigure these each time you log in.

33gt implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, restricted access controls so that only authorised personnel can access personal data, regular security testing and vulnerability assessments of the platform, and secure data storage practices for data at rest. While 33gt takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, 33gt will notify you as required by applicable law.

You play an important role in keeping your 33gt account secure. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Do not share your password with anyone. If you suspect that your account has been compromised, contact 33gt support immediately at [email protected]. Use a strong, unique password for your 33gt account and avoid using the same password on other platforms.

33gt retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. Account data and transaction records are typically retained for a minimum of five (5) years following account closure to comply with anti-money-laundering and financial record-keeping obligations. Communication records (support tickets, chat transcripts) are retained for up to two (2) years. Analytics and log data are typically retained for up to twelve (12) months. Where you request deletion of your data and no legal retention obligation applies, 33gt will action your request within thirty (30) days and confirm deletion in writing.

• Right of access: request a copy of all personal data 33gt holds about you.
• Right to rectification: request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: request deletion of your personal data where no legal retention obligation requires us to keep it.
• Right to restrict processing: request that 33gt temporarily suspends processing of your data while a complaint or query is investigated.
• Right to object: object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes.

The 33gt platform is strictly intended for adults aged 21 and above. 33gt does not knowingly collect personal data from individuals under the age of 21. If 33gt becomes aware that personal data has been collected from a person under the age of 21, that data will be permanently deleted and the associated account will be immediately closed. If you are a parent or guardian and believe that your child has registered on the 33gt platform, please contact us immediately at [email protected] so that we can take appropriate action.

33gt reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where the change significantly affects how we process your personal data, notify registered players via their account contact details. Your continued use of the 33gt platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being protected.